1. Scope of Services
Complete AI IT Services ("Provider") provides AI Integration Architecture and Intelligent Automation solutions, including but not limited to Digital Workforce Automation and Operational Intelligence suites. Workflows are implemented using n8n, Large Language Models (LLMs), and Pinecone Vector Databases.
2. Nature of AI & Accuracy
The Client acknowledges that AI is probabilistic, not deterministic. While high accuracy is the primary objective, AI outputs are generated based on the training data and Knowledge Base provided by the Client.
The Provider shall not be held liable for "hallucinations" (factually incorrect AI statements) if the AI was acting upon the Knowledge Base provided by the Client.
3. The QA Guarantee (SLA)
As part of the Monthly Retainer, the Provider performs a "Bi-Weekly Logic Audit." This includes:
- Reviewing AI execution logs for consistency.
- Verifying Pinecone retrieval accuracy.
- Tuning "System Prompts" to minimize hallucinations and ensure brand alignment.
4. Financial Terms & API Costs
Setup Fees: One-time implementation fees are non-refundable once the Knowledge Base Sync has been established and tested.
Monthly Retainer: Covers ongoing optimization and the QA Guarantee. Termination requires 30 days' written notice.
API Costs: Monthly usage-based fees for third-party services (e.g., OpenAI, Pinecone) are billed separately and are the sole responsibility of the Client.
5. Implementation Roadmap
Service delivery follows a structured 4-step methodology: Discovery & Audit, Architecture & Development, QA & Validation, and Deployment & Optimization.