1. Overview
Complete AI IT Services ("Provider"), located in Pleasanton, CA, is committed to maintaining the privacy and security of Client data. This policy outlines our practices regarding data handling in the context of AI Integration and Automation services.
2. Data Handling & Processing
We implement "Enterprise-Grade" data handling procedures. Client data is processed through our secure n8n instance and OpenAI's API to facilitate automated workflows, including AI Knowledge Assistants and Financial Intelligence systems.
3. Third-Party AI Services
Our automation infrastructure utilizes OpenAI's API. Under current OpenAI API terms, data submitted via the API is not used to train global models, ensuring that proprietary Client data remains private and confidential.
Clients are required to maintain their own active accounts for third-party services, such as OpenAI and Pinecone (Vector Databases), ensuring direct control over their primary data sources.
4. Client Responsibilities
The Client is responsible for ensuring that all source documents (PDFs, Airtable records, emails) provided for use in the AI Knowledge Base are accurate, up-to-date, and do not violate any privacy rights or regulations.
5. Security Standards
We prioritize brand alignment and data integrity through a rigorous implementation methodology, including a dedicated QA & Validation phase to audit AI logic and ensure secure data retrieval via Pinecone RAG architecture.